1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Company details

Account & Usage Data

• Login activity
• Messages sent/received via integrated channels
• IP address, browser type, device information

Third-Party Platform Data

• WhatsApp, Instagram, Facebook Messenger metadata (as permitted by platform policies)

2. How We Use Your Information

Your information is used to:

• Provide and operate our communication services
• Enable WhatsApp Business API and other integrations
• Improve platform performance and user experience
• Send service-related updates and notifications
• Ensure compliance with Meta and other platform policies

We do not sell your personal data to third parties.

3. Data Sharing & Disclosure

We may share data only with:

• Authorized service providers (hosting, analytics, infrastructure)
• Meta (Facebook/WhatsApp) as required for API usage
• Legal authorities if required by law

All partners follow strict data protection standards.

4. Data Security

We implement industry-standard security measures including:

• Encrypted data transmission
• Secure servers and access controls
• Limited internal access to user data

While no system is 100% secure, we take all reasonable steps to protect your information.

5. Data Retention

We retain your data only as long as:

• Your account is active
• Required for legal or compliance purposes

You may request data deletion by contacting us.

6. User Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent where applicable

7. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. Contact Us

For privacy-related concerns, contact us at:

📧 info@sessionbird.com